Guatemala Live & Lifestyle Privacy Policies
This privacy notice applies solely to information collected by the Site. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
1. Information Collection and Use
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to schedule travel with a third party.
(a) We may collect the following Personal Information from you when you access, use, or visit the Site:
i. Information you submit to the Site or the Company for booking purposes. We collect information you submit to us, which may include your name, date of birth, billing address, phone number, date of birth, nationality, passport information, social media profile usernames or display names, email address, and content and comments you submit to the Site in any form. This information is used to contact you about the products/services on the Site in which you have expressed interest. For specific services, we require the date of expiration of your passport, nationality, date of birth, gender, and language. This demographic information is collected in order to assist us in case of an emergency while you are on a tour with us. We will contact the appropriate embassy to assist and provide interpretation services when required, or to contact your family/relatives in your country of residence in the event you cannot do so. Collecting this information may be required when booking certain services, and will be protected in accordance with this policy.
ii. Information you submit to the Site or Company for payment purposes. We request information from you on our payment form. To book a service with us, you must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
iii. Information from your social media accounts. You may wish to connect with us through various social media accounts. If you do, we may collect Personal Information provided by social media profiles when you interact with the Site. For example, if you access our Site through Facebook, or you “like” or “share” our content through a social media application, we may collect information as provided by the third party platform you’ve interacted with. This information may include your username or public profile name, and any information that you have made public on the third party service or permitted the third party to share with us. If you allow us access to your “friends” or “connections” lists (or similar such lists), your friends’ usernames may be collected by the Site.
iv. Information collected by advertisers. The Site may feature advertisements presented by third party vendors, including Google. These third parties may use certain cookies to enable them to serve ads based on your visits to the Site and other destinations on the internet. You may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting the Ads Settings portion of your Google account.
v. Information collected for web optimization and analytics. Our Site may utilize cookies, which are small text files placed on your computer. Cookies are used to optimize your site experience and allow for the Site to recognize your computer or device. Cookies do not grant us access to your computer or mobile device and does not provide information about you other than the data you choose to share with us. You can usually disable cookies in your web browser or mobile device. However, please note that disabling cookies may prevent you from taking full advantage of the Site. To enhance your experience with the Site, customize the Site for your preferences, and protect your security, we may also utilize local storage objects, canvas fingerprinting and other browser-fingerprinting techniques, data logs, clear .gif files (also known as web beacons), and various site analytics services and techniques. Usage of a cookie is in no way linked to any personally identifiable information on our site.
vi. Information sent by your device. We may also collect information shared by your device, such as your IP address, browser or device information, and Site usage.
2. Sharing and Use of Personal Information
(a) If you sign up for our newsletter or other alerts, we may use your Personal Information to send you emails, SMS messages, or other communications. You can opt out of these.
(b) We may use your Personal Information to optimize your experience while on the site or and to help us identify and or provide information, offers, products, or services that may be of interest to you. We may optimize the Site based upon your usage patterns.
(c) We may share your Personal Information in order to use an outside payment processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond processing your payment.
(d) We may use your Personal Information to send you information about the Site and to respond to your inquiries, questions, and comments.
(f) We may disclose your Personal Information if required to do so by law, court order, or other legal process.
(g) We may share your Personal Information if we partner with another party to provide specific services, for example, private shuttle transportation. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
3. Opting Out
(a) You may control, revise, and limit certain types of Personal Information that we collect and use. To do so, please contact us via email at firstname.lastname@example.org. If you believe that any Personal Information is incorrect or incomplete, please email us to have it corrected.
(b) You may opt out of any email or message we send you by following the instructions in the email or message.
4. Links to Other Websites
In an effort to provide great content, our Site may provide links to third party websites, videos, pictures, and social media profiles (“Third Party Links”). We cannot control the content on these Third Party Links and we can make no guarantees as to the protection and privacy of any information which you submit to these Third Party Links. Please exercise caution when accessing Third Party Links.
5. Additional Terms
(a) We take your security and privacy seriously and incorporate physical, electronic, and managerial safeguards to protect your Personal Information. Nevertheless, we cannot guarantee that information you transmit across the internet will be safe and we cannot guarantee the security of our networks. Any Personal Information you transmit to the Company is transmitted at your own risk and you agree to hold harmless the Company for damage related to the transmission or storage of your Personal Information. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
(b) You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.